8. General information

User updates

In order to receive any updated information about product, and valuable information related to current and other ALS products, please register your e-mail address at our local distributors. We would like to know about your present status and interests regarding electrochemical analysis.

Technical changes

We reserve the right to make technical changes to improve the instrument without notice.

Damaged shipment

Breakage of any part of this instrument during shipping should be reported immediately to the freight handler and ALS Customer service.
It is necessary to keep the original packing box and contents for inspection by the freight forwarder. ALS will replace any new instrument damaged in shipping with an identical product as expediently as possible after the claim filing date. Claims not filed within 7 days after shipping may be invalid.
Do not return damaged goods to ALS directly. Please contact with your local distributor informing them of its damaged status.
They will contact with our service department.

Product warranty

ALS Co., Ltd warrants equipment manufactured by the company to be free from defects in material and workmanship for a period of 90 days from the date of shipment. This assumes normal usage under commonly accepted operating parameters. ALS agrees to either repair or replace, at its sole option and free of part charges to the buyer, any parts of such instrumentation which, under proper and normal conditions of use, prove to be defective within 90 days from date of shipment.
Electrochemical cells and working electrodes are warranted for 30 days.
ALS neither assumes nor authorizes any person to assume for it any other liability in connection with the sale, installation, service, or use of its instrumentation.
All products manufactured by ALS are tested and inspected prior to shipment. Upon prompt notification by the buyer, ALS will correct any defects in warranted equipment by its manufacture either by return of the item to our factory, or shipment of a repaired or replacement part. ALS will not be obliged, however, to replace or repair any piece of equipment which has been abused, improperly installed, altered, damaged or repaired by others. Defects in equipment do not include decomposition, wear, or damage by chemical action or corrosion.
This instrument is manufactured, either wholly or in part, for research purposes only. Use in medical diagnosis is not intended, implied or recommended by the manufacturer. Use for this purpose and accountability for the same rests entirely with the user.
Limited obligations covered by this warranty include: In the case of instruments not of ALS manufacture, the original manufacturer’s warranty applies.
Shipping charges under warranty are covered only in one direction. The buyer is responsible for shipping charges to the factory, if return of the part is required.
Expendable items including disposable items such as working electrode, reference electrodes, source lights, panel lights, fuses, etc. are excluded from the warranty.

Service information

ALS provides a skilled service staff to solve your equipment oriented problems. For further details, please contact us.
Following discussion of your specific difficulties, an appropriate course of action will be described and the problem resolved accordingly.
Please contact with local distributor and describe to them the problem you are having in full detail.

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