8. General information

User updates

In order to receive any updated information about product, and valuable information related to current and other ALS products, please register your e-mail address at our local distributors. We would like to know about your present status and interests regarding electrochemical analysis.

Technical changes

We reserve the right to make technical changes to improve the instrument without notice.

Damaged shipment

Breakage of any part of this instrument during shipping should be reported immediately to the freight handler and ALS Customer service.
It is necessary to keep the original packing box and contents for inspection by the freight forwarder. ALS will replace any new instrument damaged in shipping with an identical product as expediently as possible after the claim filing date. Claims not filed within 7 days after shipping may be invalid.
Do not return damaged goods to ALS directly. Please contact with your local distributor informing them of its damaged status.
They will contact with our service department.

Product warranty

ALS Co., Ltd warrants equipment manufactured by the company are tested and inspected before shipping. In the unlikely event that a defect in the product is proved within the warranty period below, we will replace or repair it free of charge.

• Electronics parts of the RRDE-3A
• Consumable parts of RRDE-3A
  (such as silver carbon brushes, contact probes, tubes, bearings, etc.)
• Consumables
  (such as electrochemical cells and working electrodes)
∙∙∙ within 1 year after delivery
∙∙∙ within 90 days after delivery

∙∙∙ within 30 days after delivery

The service does not cover damage caused by disassembly of the instrument or, damage or corrosion caused by chemicals.
This product is intended for research applications using the rotating electrode method. Any other purpose use of the product is at the user's own risk. We do not accept any responsibility for any damage caused by not complying with the instructions of this manual.

Service information

ALS provides a skilled service staff to solve your equipment oriented problems. For further details, please contact us.
Following discussion of your specific difficulties, an appropriate course of action will be described and the problem resolved accordingly.
Please contact with local distributor and describe to them the problem you are having in full detail.

Contact Us

last modified 2021/03/03